6 Technology Trends Redefining the Hospitality Industry

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After two years of isolation, the desire to travel is as present as ever. What’s changed is not whether we want to travel, but how we want to do it. 

Travelers now prefer self-service over waiting to be served, with tech-enabled ease expected at every step of the process. From online planning and booking to contactless check-in and 24/7 digital concierge. Today’s tech-savvy, hygiene-conscious traveler’s expectations are rapidly accelerating the hospitality tech revolution. Companies must move quickly to meet evolving demands or risk missing the boat. 

In a Stayntouch/NYU Tisch Center of Hospitality Report, 81.7 percent of hoteliers surveyed had implemented at least one new technology during the pandemic, and/or were planning to in 2022. Incorporating technology into day-to-day operations is essential to minimize human error, maximize service efficiency and improve the guest experience.

Related: 3 Trends That are Shaping the Hospitality Industry


Combining the best of high touch and high tech, here are six technology trends reshaping what it takes to stay in business as a hospitality player in 2022:

1. Gamification of travel planning

With cabin fever at an all-time high, the world couldn’t be hungrier for spontaneity. As people contemplate their next getaway, hospitality companies can leverage gamification — using game design elements in non-game contexts — to turn travel planning from a chore into a guilty pleasure.

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