April 18, 2024


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Mediacom says software bug caused widespread internet outage


DES MOINES, Iowa — A substantial range of Iowans could not get on the web Tuesday afternoon thanks to a widespread Online outage. Mediacom, the internet service provider whose company went down, now thinks it understands the result in of the outage.

In a assertion, a Mediacom spokesperson claimed the outage was triggered by a application bug to a substantial router operated by a third-celebration, which still left the predicament “beyond Mediacom’s handle.” The circumstance left 40 p.c of its Iowa support region with no web at about 3 p.m. on Tuesday.

The business claimed it has installed computer software updates and rebooted its process because the outage.

A complete assertion from corporation spokesperson Phyllis Peters is readily available below:

All of us at Mediacom regret that our broadband clients in about 40 % of our Iowa services area seasoned a company disruption on Tuesday afternoon.  The incident transpired at a couple minutes right before 3 pm CST on Tuesday and lasted for an hour.  For some of the exact shoppers, the company outage re-occurred between 6 pm and 7 pm (there was no influence on video / Television set service).

The outage was prompted by a formerly mysterious bug in the software functioning on a massive Cisco aggregation router, some thing that was beyond Mediacom’s control.  Mediacom and Cisco engineers performed quite a few reboots and program updates, and also extra substitution machines in purchase to restore solutions to influenced customers.  This was not an electronics failure, whilst that was a suspected trigger at the early outset of the problem.  A program bug adversely afflicted the routing of data alerts (internet site visitors).

We understand how vitally significant it is to retain connections 24/7, and we apologize for the annoyance and disruption this prompted customers.  Our network engineers offer 24/7 checking of all aspects of our network, and the good news is, we also have the skill to immediately include the knowledge of technologies builders and companions. The instant collaboration with our Mediacom team on Tuesday helped to lessen the time of this interruption.  It is human mother nature to remember the “down times” and not assume about the 99.99% of the time when there are no network interruptions.  We’re happy of Mediacom’s superior community reliability ratings and the integrity of a network that powers extra Gigabit-speed broadband customers in Iowa than any other service provider.


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